Frequently Asked Questions

Below you will find a number of frequently asked questions. We hope we can answer your questions here, but if not please call (949) 276-5225 or email us rfq@4starelectronics.com and a sales associate will be more than happy to assist you.

1. Can I order online?
2. What is your minimum order?
3. Do you accept credit cards?
4. What payment methods do you offer?
5. Do I need an account to order from 4 Star Electronics?
6. What is your price matching policy?
7. How long is my quote good for?

1. What is the warranty on the parts you sell?
2. What quality standards does your company meet?
3. I have received faulty or counterfeit products from other
   distributors, how do I know 4 Star Electronics parts are good?
4. Is your company ISO certified?

1. How do I use your part search utility?

1. Do you ship internationally?
2. Do you drop ship?
3. Can you ship on our UPS, FedEx or DHL account?
4. I placed an order who do I call to get tracking information?

1. I have excess inventory in my warehouse that I would like to
   sell, who do I contact to discuss your options?

Answers

1. Is your company ISO certified? Top
   Yes, although 4 Star Electronics has been ISO & ESD compliant for over 5 years, we officially became ISO 9001:2000 certified on Aug 23rd, 2007 by QMI. We are also 100% ESD compliant and meet the ASXXXX quality standards.
2. Can I order online? Top
   No, we don’t sell directly off our website, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. So we ask you to call us at 949-276-5225 or submit a request for quote and one of our sales associate will contact you with price and delivery promptly.
3. What is your minimum order? Top
   Our minimum order for in-stock items is $100.00usd and non-stocked items is $300.00usd.
4. Do you accept credit cards? Top
   Yes, we accept Visa, American Express, MasterCard and Discover. You can download our Credit Card Order Form, then fax it to 949-240-8503 to place your order.
5. What payment methods do you offer? Top
   We accept payment via credit cards, COD, wire transfers, Paypal and offer Net terms to qualified customers. You can download our Credit Card Order Form and Credit Application on our Downloads page, or ask your sales associate to send it to you.
6. Do I need an account to order from 4 Star Electronics? Top
   No, we sell to anyone with a valid resale permit or end users that need products for repairs and research. We accept payment via credit cards, COD, wire transfers, Paypal and offer Net terms to qualified customers.
7. What is your price matching policy? Top
   We guarantee that we will meet or beat any reasonable price. We understand that you have many options in the independent distributor market but we want to be your strategic partner all purchases. So if you are offered a better quote than ours, please contact us and allow us to see if we can meet or beat your best price. This way you get the price you want and the 4 Star Electronics quality and customer service you have come accustomed to.
8. How long is my quote good for? Top
   The quote you receive from us is good for 24 hours, since we deal with discontinued and obsolete electronic components, the market price can change day to day depending on supply and demand. In most cases if you come back in 2-10 days and the parts that we quoted you are still available we can honor our quote. In other cases you might come back to order the parts and the lot of parts we were offering have been sold. We advise you to let your sales associate know when you plan on buying the parts and we can look at putting a hold on them until you are able to issue a hard copy purchase order.
9. What is the warranty on the parts you sell? Top
   All parts sold by 4 Star Electronics carry a 30 day form, fit and function guarantee. All our parts come with our own Certificate of Conformance that guarantees the parts will meet all of the manufactures specifications. If the parts you receive don’t meet the form, fit and function specs of the manufacturer we will replace he parts or refund your money. Our policy is; if the parts are rejected on incoming inspection for non-functional reasons you need to contact us with in 5 business days to request an RMA. If you have any failures or problems with the parts during production, installation or testing please fill out and RMA Request Form and fax it to 949-240-8503 within 30 days of receipt of the parts.
10. What quality standards does your company meet? Top
    We are currently ISO 9001:2000 certified, ESD Compliant, AS9100 compliant and are open to onsite quality facility inspections for all our customers.
11. I have received faulty or counterfeit products from other
    distributors, how do I know 4 Star Electronics parts are good? Top
    We currently are an approved vendor for Raytheon, Boeing, Northrop Grumman, Lockheed Martin, NASA, Motorola, Sanmina-SCI, and a number of other very large companies. We have been in good standing with all of them for over 6 years. On top of that we don’t buy any product out of the “China Market” and all our vendors adhere to the same quality standards that we do. We have a number of testing facilities at our disposal and have on-site counterfeit screening capabilities. Our reputation has been built on providing quality parts and customer service you can count on.
12. How do I use your part search utility? Top
    Its simple, just enter the manufacturer part number into the search box and click “Search”. You will get a set of results (or if there is only one match you will be taken directly to the item detail page), locate the part you are looking for then click “Select”. This will take you to the item detail page where you can see the quantities that we have in-stock and available to us. Then you can submit a request for quote and a sales associate will contact you shortly with price and delivery.
13. Do you ship internationally? Top
    Yes, we can ship anywhere you would like. If your order is paid by credit card, wire transfer, Paypal or Net terms we can ship it on your shipping account number, to ensure you are getting the best rates and this allows you to handle the export/import taxes.
14. Do you drop ship? Top
    Yes, if your order is paid by credit card, wire transfer, Paypal or Net terms we can ship your order to any location you desire and are able to ship it using your shipping account to ensure you get your negotiated rates.
15. Can you ship on our UPS, FedEx or DHL account? Top
    Yes, if your order is paid by credit card, wire transfer, Paypal or Net terms we can ship your order to any location you desire and are able to ship it using your shipping account number to ensure you get your negotiated rates.
16. I placed an order who do I call to get tracking information? Top
    You should call your sales associate that you placed your order with, he/she can provide you with the tracking information over the phone. If you are unable to get a hold of your sales associate then feel free to call 949-240-8500, then press “0” and ask the operator to provide you the information you need.
17. I have excess inventory in my warehouse that I would like to
    sell, who do I contact to discuss your options? Top
    If you have excess inventory that you are looking to sell or consign you can call 949-276-5201 to speak with Duane Wilson or Excess Inventory Manager, you can email your list to excess@4starelectronics.com or fax your list to 949-240-8503 make sure you include all your contact information and Duane Wilson will contact you shortly to discuss your options.